Mosso System Status

CGI Cluster - Online

We are currently experiencing issues with the CGI cluster. Some CGI requests may display a "No Suitable Nodes" error. We have our system administrators working on the issue to resolve it as quickly as possible. We will post an update once we have more information on the current status. If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

7:29PM CST  Admins have resolved the CGI Cluster problems and CGI is running as normal. If you experience any issues or have any concerns please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

 

 

ASP Cluster 1-8 Status: Online

We are currently experiencing issues with ASP Cluster 1-8. Some websites may display "500" errors while we address this issue. Our system administration team is working to quickly resolve the issue. We will post an update once we have more information on the current status. If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

As of 4:10 PM CST PM our Systems Administrators have corrected the connectivity issues with ASP Cluster 1-8. All sites are performing as expected. If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

Control Panel

As of 12:00 AM Mosso is seeing intermittent control panel issues that include null errors and timeouts.  The admins are aware and are working on correcting this now.  We will be updating this post with more information when we have it.  We apologize for any inconveniences this may have caused you.If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

Update: As of 12:50 AM the control panel issues are resolved.We apologize for any inconveniences this may have caused you.If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

Email DNS: Pending

Some customers are reporting that they are unable to resolve dns for their mail.domain.com servers via email programs or webmail. If you are experiencing this issue you can temporarily correct the issue by altering your mail server names to mail.emailsrvr.com. Sine this issue is related to a problem outside the Mosso networks our support team will be happy help you determine where the DNS breakdown is occurring  and help direct you to the fix. If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

PHP5 - Cron - Restored

This morning at 4:00 am CST, Mosso experienced an network outage on one of our storage devices. This effected CRON, CGI and various PHP servers. At 4:30 A.M., the storage device back online and all services returned back to normal at 4:45 A.M.  If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

PHP5: Fixed

As of 10:00 am CST.  We have had multiple calls about sites that are having issues with mbstring errors.  Our System Operations team is investigating the issue. We will post an update once we have more information on the current status. If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

As of 3:30 PM CST Mosso Engineers are releasing a fix to the current PHP5 php.ini files which will correct  this issue.  All servers in rotation will be updated and soem sites may still see the error while the fix is propagating across the cluster. If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

As of 3:45 PM CST Mosso Engineers released a fix to the current PHP5 php.ini files which will correct  this issue.  All servers in rotation have been updated. If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

MSSQL Cluster sqlvs03 Status: Online

We are currently experiencing issues with MSSQL sqlvs03. Our system administration team is working to quickly resolve the issue. We will post an update once we have more information on the current status. If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

As of 9:31 AM CST MSSQL cluster sqlvs03 is responding as needed. If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

Network Issues: Online

Mosso engineers are currently working to resolve a networking issue. Some IIS sites may be displaying internal server errors. Our system engineers are aware of the issue and they are working to get it resolved as quickly as possible.  We apologize for the inconvenience.  If you have any further questions, please do not hesitate to contact a member of our support team.  You can reach us at: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407 or via Live chat.

As of 9:10 AM CST Our Engineering team has corrected the issues with IIS sites that were showing the internal server errors.   If you have any further questions, please do not hesitate to contact a member of our support team.  You can reach us at: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407 or via Live chat.

Control Panel Status: Online

We are currently experiencing an issue with our control panel.  During this time you may find that your instance of the control panel is operating slowly or timing out completely.  Our software development team is addressing the issue and we hope to have things back to normal as soon as possible.  If you have any questions please contact our support team via live chat or at the following telephone numbers: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.

Update: As of 17:40 CST, this issue has been corrected.  Our control panel should now be loading as normal.  Thank you for your patience as we addressed this issue.

SSL Cluster Status: Online

For approximately four minutes (14:50 - 14:54 CST), some SSL enabled sites were not resolving properly.  System administrators quickly addressed the issue and brought our SSL cluster back online.  We certainly apologize for any inconveniences that this issue caused.  If you have any further questions, please do not hesitate to contact a member of our support team.  You can reach us at: 24-hour Toll Free 1.877.934.0407 and INTL +1.210.581.0407.